|
|
| As high tech products, generating sets and power plants demand a very efficient and reactive after-sales customer support service. "The interactivity of SACCAL Services department optimizes the performance of installations and guarantees safety for all involved." SACCAL SIGMA SARL which is the service company in SACCAL Group department works hand in hand with its suppliers to permanently ensure customer satisfaction. Technical support The smooth running of our power plants relies on the technical support team, which oversees the implementation of complex installations and acts as an interface for all questions concerning maintenance of SACCAL generating set installations. SACCAL draws its reactivity from its network of agents to ascertain a local service for SACCAL clients around the world. |  | | Spare parts | | The spare parts department receives orders and organizes them according to their degree of urgency. The customer support team is responsible for flow management and ensuring that deadlines are met. Finally, the management and ordering of stocks is handled by the management team. In addition to spare parts and accessories for SACCAL generating sets, the spare parts department also manufactures its own range of products under the name SACCAL ®. Thousands of parts are stocked, from full diesel engines to filters, control panels and electrical components. | | | Training | | The role of SACAL training department is to pass on to our agents and customers the knowledge needed to use and maintain our generating sets. During training courses run mainly on our site Beirut by fully-trained professionals simulators are used to recreate various configurations, using innovative or more classic technologies. Our training course programs are organized by theme and by level to ensure they are suited to each individual. | | | Contacts | | To fax us a request for a spare part, the number is 009611700374 ext 116 To find out more about Technical Training department, please trainingcenter@saccal.com.lb | | We offer various levels of service from complete preventive maintenance contracts, installation, and start-up supervision, to field corrective on-needed basis service.
Our engineers provide up-to-date technical information and improve response times. We support all technical queries related to engine model identification, power curves, heat balances, noise, fuel consumption, engine ratings, engine service and repair. We also provide technical assistance and problems solving. | | | Preventive Maintenance | Advantages
Performed by highly trained technicians Early tracing of failures and eliminating the damage. Tailor-made inspection, service and maintenance contracts Optimum support from the very start. Low failure risk and high operational reliability. Calculation reliability and cost control.
SACCAL also offers you the possibility of ensuring the safety of your installation with specially Adapted maintenance contracts, checks and services which must be performed on a periodic basis. This Preventive Maintenance Contract affords you the opportunity to have your machine thoroughly inspected by a mechanical and an electrical service technician at least once a month. They will also perform machine calibration; do the necessary checks, repairs and changes as per the relative maintenance
First mention in the contract will be the list of equipment to be controlled, their mode of exploitation, types and costs of maintenance. It will also mention the general conditions of application to which the owner of the equipment is committed to in writing. The energy production installations are necessary to endure standby supply, security of people and goods: it is therefore essential to ensure their maintenance. SACCAL thus sets up one contract précising all ways and constraints linked to the installation.
FOR ANY ASSISTANCE PLEASE CONTACT:
SACCAL SIGMA SARL
PHONE : +9611700370/1/2/3/4
FAX : 009611700374 EXT 114
EMAIL : sigma@saccal.com.lb
|
|
|
|
|
|
